Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since delivery of your purchase (based on tracking information), unfortunately we can’t offer you a refund or exchange. We inspect every pair of footwear before it leaves for size accuracy and note manufacturer's codes. We will not accept product returns that are not consistent with what we send out.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your shoe is returned showing visible wear we may choose not to accept it, so please try them on indoors with socks on, preferably on a clean carpeted floor.  Please take extra care to protect your products from pet hair if you have animals in the house

Several types of goods are exempt from being returned. They include:
 
- Gift cards
- Shoe care products and laces
- Health and personal care items

To complete your return, we require a receipt or proof of purchase. We recommend you getting a tracking # and insurance if necessary, as we are not responsible for returned items that do not show up.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Shoes with obvious signs of wear
- Items returned without the original packaging
- Any item not in its original condition, that is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery (as determined by tracking number)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment via Shopify payments within 5-10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shoeaholic.sales@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded; sale items will not be refunded.

Exchanges (if applicable)
We only replace items if they are deemed defective or damaged before being worn. Shoe-A-Holic Eugene does not provide warranty on any products after wear.  The warranty is between the manufacturer and the final customer.  All worn defective merchandise claims must be deemed defective by the manufacturer.  

If you need to exchange a product for the same item, send us an email at info@shoeaholiceugene.com and send your item to:

Shoe-A-Holic, 957 Willamette St, Eugene OR 97401, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you or we can replace with an item of the same value as the purchase price.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: Shoe-A-Holic, 957 Willamette St, Eugene OR 97401, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund. If you are exchanging an item, you will be responsible for the shipping cost of sending the item back to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without this.